Waterworks Terms of Use

Last Updated: October 25, 2019


These Terms of Use (this “Agreement”), state the terms and conditions under which you may use the website located at www.waterworks.com and all Content and Services, as defined below, available therein (the “Site”). The Site includes certain information, data, text, graphics, content and other materials (collectively, the “Content”) relating to Waterworks Operating Co., LLC (a/k/a “Waterworks,” “us,” “our,” or “we”), and certain services available through the Site (the “Services”). By using the Site, you acknowledge that you have read, understood and agree to be legally bound by this Agreement.

BY USING THE SITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

IF YOU ARE AN INDIVIDUAL ACCESSING OR USING THE SITE ON BEHALF OF, OR FOR THE BENEFIT OF, ANY CORPORATION, PARTNERSHIP OR OTHER ENTITY WITH WHICH YOU ARE ASSOCIATED (AN "ORGANIZATION"), THEN YOU ARE AGREEING TO THIS AGREEMENT ON BEHALF OF YOURSELF AND SUCH ORGANIZATION, AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND SUCH ORGANIZATION TO THIS AGREEMENT. References to "you" and "your" in this Agreement will refer to both the individual using the Site and to any such Organization.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN THE “ARBITRATION; GOVERNING LAW” SECTION BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND.

We reserve the right to amend this Agreement at any time and from time to time by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Site. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such changes, or otherwise notified you of such changes. If you use the Site after such changes, you will be deemed to have agreed to the amended Agreement. The “Last Updated” legend above indicates when this Agreement was last changed.

Important Note to New Jersey Consumers


If you are a consumer residing in New Jersey, the following provisions of this Terms of Use do not apply to you (and do not limit any rights that you may have) to the extent that they are unenforceable under New Jersey law: (a) in the “Limitation of Liability” section below, the disclaimer of liability for any indirect, punitive, incidental, special or consequential damages of any kind (for example, to the extent unenforceable under the New Jersey Punitive Damages Act, New Jersey Products Liability Act, New Jersey Uniform Commercial Code and New Jersey Consumer Fraud Act; (b) in the “Limitation of Liability” section below, application of the limitations of liability to the recovery of damages that arise under warranty, contract and tort, including negligence, or any other theory (for example, to the extent such damages are recoverable by a consumer under New Jersey law, including the New Jersey Products Liability Act; (c) in the “Indemnification” section below, the requirement that you indemnify Waterworks (for example, to the extent the scope of such indemnity is prohibited under New Jersey law); and (d) in the “Arbitration; Governing Law” section below, the New York governing law provision (for example, to the extent that your rights as a consumer residing in New Jersey are required to be governed by New Jersey law).

United States Use Only


This Site is intended to be used only by persons who are residents of the United States. Persons that access the Site from outside the United States do so at their own initiative and risk and are responsible for compliance with all applicable laws.

Intellectual Property Rights in the Site


You acknowledge that this Site and various elements contained therein are protected by copyrights, trademarks, trade secrets, patents, or other proprietary rights, and that these worldwide rights are valid and protected in all forms, media, and technologies existing now and hereinafter developed. You also acknowledge that the Content is and shall remain the property of Waterworks or its licensors. You agree to comply with all intellectual property laws and you shall not encumber any interest in, or assert any rights to, the Content. You may not modify, transmit, participate in the sale or transfer of, or create derivative works based on any Content, in whole or in part. However, you may print a single copy of the Content for your own personal, non-commercial use provided that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices.

Trademarks


Waterworks is the owner of certain trademarks, trade names, service marks and logos that are listed below, as well as other trademarks, trade names, service marks and logos used on the Site (collectively the “Waterworks Trademarks”). Other company, product, and service names and logos used and displayed on this Site may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Waterworks. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Waterworks Trademarks. All goodwill generated from the use of the Waterworks Trademarks will inure to our benefit.

Waterworks Trademarks include:

  • AMELIE ®
  • ARCADIA ®
  • ARCHITECTONICS ®
  • ARCHIVE ®
  • CAMPUS ®
  • CITRINE ®
  • ETOILE ®
  • MEDOC®
  • COTTAGE ®
  • EASTON ®
  • ECHO ®
  • ETESIAN ®
  • METRIX ®
  • SAVOY ®
  • WATERWORKS ®
  • WATERWORKS STUDIO ®

Technical Documents


Downloading and/or use of the CAD BLOCK and/or Specification documents (the “Technical Documents”) are subject to the following terms and conditions.

The Technical Documents are offered for the sole purpose of permitting Waterworks customers and potential customers to understand the dimensions and appearance of Waterworks products. The Technical Documents may not be used for any other purpose. The Technical Documents may contain Content that contains copyright, trademark, trade secret, patent, and/or other proprietary rights (the “IP Rights”), and these IP Rights are protected by United States, Canada, United Kingdom, and international law in all forms, media, and technologies existing now and hereinafter developed. All Content within the Technical Documents is and shall remain the property of Waterworks or its licensors. Users agree to comply with all intellectual property laws and shall not encumber any interest in, or assert any rights to, the Content within the Technical Documents. Users may not modify, transmit, participate in the sale or transfer of, or create derivative works based on any Content, in whole or in part. However, Users may print a single copy of the Content for personal, non-commercial use provided the User maintains any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices.

Submissions


Any information and materials, including comments, ideas, questions, designs, images, and other similar communications that you submit on or through the Site (collectively, “Submissions”) will be considered NON-CONFIDENTIAL and NON-PROPRIETARY, and will not place Waterworks under any fiduciary or other obligation. Waterworks, and any of its affiliates, may use such Submissions, and any concepts, ideas, know-how or techniques contained therein, for any purpose whatsoever. You hereby grant to Waterworks and its affiliates a perpetual, worldwide, non-exclusive, royalty-free, sublicensable (through multiple tiers), transferable and irrevocable right and license to use, reproduce, modify, edit, translate, adapt, publish, distribute, transmit, publicly display, publicly perform, create derivative works from, transfer, analyze, sell and otherwise exploit such Submissions, in any format or media not known or hereafter developed, for any purpose (including promotional purposes, such as testimonials), and to use, or at our discretion not use, your name and other identifying information in connection with such Submission. Waterworks has no control over and is not responsible for any use or misuse (including any distribution) by any third party of Submissions. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONALLY IDENTIFIABLE OR OTHER INFORMATION PUBLICLY AVAILABLE THROUGH THE SITE, YOU DO SO AT YOUR OWN RISK

You represent and warrant that you have all rights necessary to grant the licenses and waivers granted in this section, and that your Submissions, and your provision thereof through and in connection with the Site, are complete and accurate, and are not fraudulent, tortious or otherwise in violation of any applicable law or any right of any third party. You further irrevocably waive any “moral rights” or other rights in the Submissions, including withour limitation, any rights with respect to attribution of authorship or integrity of materials regarding each Submission that you may have under any applicable law under any legal theory.

Links to other Websites & Framing


This Site may periodically provide links to third-party websites (“Third-Party Sites”). This Agreement governs only this Site and not any Third-Party Sites. Linking to a Third-Party Site is not an endorsement of the content or services in that linked Third-Party Site, or the provider of that Third-Party Site. If you decide to access linked Third-Party Sites, you do so at your own risk, and should direct any concerns directly to the administrator of the applicable Third-Party Site. You may not frame any elements of this Site with any other website.

Security


Actual or attempted unauthorized use of the Site may result in criminal and/or civil prosecution. Waterworks reserves the right (but does not have any obligation) to view, monitor, record and analyze activity on the Site without notice or permission from any user. Any information obtained by monitoring, reviewing, recording or analyzing is subject to review by law enforcement organizations in connection with investigation or prosecution of possible illegal activity on the Site. Waterworks will also comply with all court orders as well as all law enforcement and regulatory inquiries involving requests for such information.

Rules of Conduct


In connection with the Site, you must not, as determined by Waterworks in our sole and absolute discretion:

  1. Post, transmit or otherwise make available any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise failing to respect the rights and dignity of others; (b) defamatory, libelous, fraudulent or otherwise tortious; (c) obscene, indecent, pornographic or otherwise objectionable; or (d) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner.

  2. Post, transmit or otherwise make available any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.

  3. Use the Site for any purpose that is fraudulent or otherwise tortious or unlawful; harvest or collect information about users of the Site; or systematically download and store Site content.

  4. Restrict or inhibit any other person from using the Site; interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available, including by hacking or defacing any portion of the Site; or violate any requirement, procedure or policy of such servers or networks.

  5. Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Site except as expressly authorized herein; reverse engineer, decompile or disassemble any portion of the Site, except where such restriction is expressly prohibited by applicable law; frame or mirror any portion of the Site, or otherwise incorporate any portion of the Site into any product or service; or remove any copyright, trademark or other proprietary rights notice from the Site.

  6. Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Site content, or reproduce or circumvent the navigational structure or presentation of the Site. Notwithstanding the foregoing, and subject to compliance with any instructions posted in the robots.txt file located in the Site’s root directory, Waterworks grants to the operators of public search engines permission to use spiders to copy materials from the Site for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. We reserve the right to revoke such permission either generally or in specific cases, at any time and without notice.

Products


The Site may make available listings, descriptions and images of goods or services or related coupons or discounts (collectively, “Products”), as well as references and links to Products. Such Products may be made available by Waterworks or by third parties, and may be made available for any purpose, including general information purposes. The availability through the Site of any listing, description or image of a Product does not imply our endorsement of such Product or affiliation with the provider of such Product. We make no representations as to the completeness, accuracy, reliability, validity or timeliness of such listings, descriptions or images (including any features, specifications and prices contained therein). Such information and the availability of any Product (including the validity of any coupon or discount) is subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are for convenience only. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors, however the actual colors you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. It is your responsibility to ascertain and obey all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product.

Transactions


We may make available the ability to purchase or otherwise obtain certain Products through the Site (a “Transaction”). If you wish to make a Transaction, you may be asked to supply certain relevant information, such as your credit card number and its expiration date, your billing address and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO USE ANY CREDIT CARD THAT YOU SUBMIT IN CONNECTION WITH A TRANSACTION. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating Transactions. Verification of information may be required prior to the acknowledgment or completion of any Transaction. By making a Transaction, you represent that the applicable Products will be used only in a lawful manner.

Waterworks reserves the right, including without prior notice, to limit the available quantity of or discontinue making available any Product; to impose conditions on the honoring of any coupon, discount or similar promotion; to bar any user from making any Transaction; and to refuse to provide any user with any Product. Refunds and exchanges will be subject to Waterworks’ applicable refund and exchange policies. You agree to pay all charges incurred by you or on your behalf through the Site, at the prices in effect when such charges are incurred, including all shipping and handling charges. In addition, you are responsible for any taxes applicable to your Transactions. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service.

Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the Site. All Transactions are made pursuant to a shipment contract and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Disclaimer of Warranties


TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: (a) YOU ACKNOWLEDGE AND AGREE THAT THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, and (b) NEITHER WATERWORKS NOR ITS AFFILIATES, SUBSIDIARIES OR ITS OR THEIR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS (COLLECTIVELY THE “WATERWORKS PARTIES”) MAKE ANY, AND HEREBY SPECIFICALLY DISCLAIM ANY AND ALL, REPRESENTATIONS, ENDORSEMENTS, GUARANTEES, AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIS SITE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

While Waterworks uses reasonable efforts to include accurate and up to date information and photographs on the Site, Waterworks makes no warranties or representations as to the accuracy of this information and these photographs. Waterworks assumes no liability or responsibility for any errors or omissions in the content or photographs on the Site.

No Responsibility for Connectivity


You agree that you are responsible for the means you use to access the Site and all costs associated therewith. You understand that we are not responsible for the performance of your hardware, software, the Internet, your Internet service provider and other third parties involved in connecting you to the Site.

Limitation of Liability


TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: (A) UNDER NO CIRCUMSTANCES WILL ANY OF THE WATERWORKS PARTIES BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THIS SITE; (b) IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, AND USEFULNESS OF THIS SITE; (c) IN NO EVENT SHALL ANY OF THE WATERWORKS PARTIES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE SITE OR THIS AGREEMENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF NOTIFIED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES; (d) YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE IS TO STOP USING THIS SITE; and (e) THE MAXIMUM AGGREGATE LIABILITY of the Waterworks Parties FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL BE THE greater of (1) the TOTAL AMOUNT, IF ANY, PAID BY YOU TO WATERWORKS for the right to USE THE SITE, and (2) ten U.S. Dollars ($10).

Applicable law in states other than New Jersey may not allow for limitations on certain implied warranties, or exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights.

Indemnification


To the fullest extent permitted under applicable law, you agree to indemnify and hold harmless the Waterworks Parties for any and all claims, losses, liabilities, and expenses (including attorneys’ fees) arising from your Submissions, your use of the Site or any violation of this Agreement.

Links to Other Web Sites & Framing


This Site may periodically provide links to third party websites (“Third-Party Sites”). This Agreement governs only this Site and not any Third Party Sites. Our decision to link to a Third-Party Site is not an endorsement of the content or services in that linked Third Party Site. If you decide to access linked Third-Party Sites, you do so at your own risk, and should direct any concerns directly to the administrator of the applicable Third-Party Site. You may not frame any elements of this Site with any other website.

Use of Personal Data


Your use of the Site may involve the transmission of your personally-identifiable information (the “Personal Data”) to us. Our policies with respect to the collection and use of Personal Data are governed according to our Privacy Policy.

Termination


We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Site, at any time and for any reason without prior notice or liability. If you do not agree with the terms of this Agreement or wish to terminate this Agreement at any time, you must cease all use of or access to the Site. If this Agreement or your permission to use the Site is terminated by us for any reason, the agreement formed by your acceptance of this Agreement will nevertheless continue to apply and be binding upon you in respect of your prior use of our Site and anything relating to or arising from such use.

Arbitration; Governing Law


The terms of this Agreement are governed by the laws of the United States (including federal arbitration law) and the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND Waterworks, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT Waterworks AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU AGREE TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online at https://www.adr.org/aaa/ShowProperty?nodeId=/UCM/ADRSTAGE2021425&revision=latestreleased. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator's decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.

Miscellaneous


In the event that any portion of this Agreement is held to be invalid or unenforceable, the such portion shall be construed in accordance with the applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of this Agreement shall remain in full force and effect. The sections of this Agreement entitled Intellectual Property Rights, Trademarks, Submissions, Disclaimer of Warranties, Limitation of Liability, Indemnification, Arbitration; Governing Law, and Miscellaneous shall survive the termination of this Agreement. The paragraph headings herein are provided only for reference and shall have no effect on the construction or interpretation of this Agreement. You expressly absolve and release the Waterworks Parties from any claim of harm resulting from a cause beyond their control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes or other labor problems, wars, terrorist activities or governmental restrictions. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver shall be effective unless in writing. Neither the course of conduct between parties nor trade practice shall act to modify any provision of this Agreement. This Agreement, contains the entire agreement of the parties concerning for this Site and supersedes all existing agreements and all other oral, written or other communication between the parties concerning its subject matter. You shall comply with all laws, rules and regulations which are now or hereinafter promulgated by any government authority or agency which govern or apply to the operation and use of the Site. Without limiting the generality of the foregoing, you expressly agree to comply with such restrictions and not to export or re-export any of the Content to countries or persons prohibited under the export control laws of the United States. You are prohibited from any use of the Site that would constitute an illegal offense, give rise to liability or otherwise violate any applicable local, state, national or international law or regulation. All rights not expressly granted herein are reserved by Waterworks.

Filtering


We hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available from https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers. Please note that Waterworks does not endorse any of the products or services listed on such site.

Copyright Infringement Claims


The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Site infringe your copyright, you (or your agent) may send to Waterworks a written notice by mail, e-mail or fax, requesting that Waterworks remove such material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send to Waterworks a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov/ for details. Notices and counter-notices must be sent in writing to the Waterworks DMCA Team as follows: By mail to Waterworks Operating Company LLC, Attn: DMCA Team, 60 Backus Avenue, Danbury, CT 06810; by e-mail to DMCA@waterworks.com; or by fax to 1-203-546-6001. Waterworks DMCA Team's phone number is 1-203-546-6000.

California Transparency in Supply Chains Act (SB 657) Disclosure


We are providing the following disclosure in compliance with the California Transparency in Supply Chains Act of 2010 (SB 657), which requires that companies disclose their efforts to eradicate slavery and human trafficking from their direct supply chains. Waterworks does not currently take steps to conduct audits, trainings and verifications, to require certifications, or to apply accountability standards and procedures with respect to its vendors.

Online Store


All claims for damage or shortage must be reported to our Client Services team within five business days from date of delivery. After five business days, Waterworks will not assume any responsibility for damage or shortage. Any visible damage or shortage during delivery must be noted on the freight carrier bill upon delivery.Delivery dates noted on order are estimates. Waterworks does not accept responsibility for lost working time in the unlikely event of a delivery being delayed, postponed or incorrect.Installation constitutes acceptance and product may not be returned once installed. Always inspect your merchandise before installation. Waterworks does not accept responsibility or liability for installation, sealing or refinishing.Returns are accepted within 90 days of receipt of shipment. All non-defective returns will be charged a 20% return process fee. Tubs, tile, stone and special orders are non-cancellable and non-returnable. To view the full Terms and Conditions for Online Orders, please visit: http://waterworks.custhelp.com/app/answers/detail/a_id/280 and http://waterworks.custhelp.com/app/answers/detail/a_id/546

Information or Complaints


If you have a question or complaint regarding the Site, please send an e-mail to webmaster@waterworks.com. You may also contact us by writing to 60 Backus Avenue, Danbury, CT 06810, or by calling us at 1-203-546-6000. Please note that e-mail communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your e-mail correspondence with us. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

WATERWORKS (“WE”) AGREES TO PROVIDE, AND CLIENT (“YOU”) AGREES TO PAY FOR, THOSE PRODUCTS DESCRIBED IN THESALES ORDER, TO WHICH THESE TERMS AND CONDITIONS ARE MADE A PART THEREOF. THE PRODUCTS IDENTIFIED IN THE SALES ORDER CAN ONLY BE ALTERED OR MODIFIED UPON THE WRITTEN AGREEMENT OF WATERWORKS. THESE TERMS AND CONDITIONS SHALL APPLY NOTWITHSTANDING ANY ADDITIONAL OR INCONSISTENT TERMS IN THE SALES ORDER. YOU AGREE TO CONDUCT THIS TRANSACTION VIA ELECTRONIC MEANS.

ORDERING

Please review the Sales Order thoroughly for accuracy, quantities and dates. All quantities must be provided to Waterworks. Although we may assist in preparation of quantities or details of custom specifications, Waterworks is not responsible for discrepancies on quantities, custom design specifications or installation. Product availability dates are provided on the Sales Order and are estimates only. We will make every effort to contact you in the event of a change to the product availability dates. Waterworks will not be liable for any loss, expense or damage incurred by you if Waterworks fails to meet the estimated availability dates.

Any additions to orders may result in color or production lot variation, price variation or delivery delays. Any addition placed after the original order is delivered requires a sample from the original lot and is subject to availability and delivery delays for small batch production. Crazing, shade, color and size variations are inherent characteristics of tile, stone, furniture, and wood products. Product received may differ in shading and size of samples received. All sizes are nominal. Waterworks recommends ordering a fifteen percent (15%) overage on all tile, stone and wood orders.

PRICING & PAYMENTS

Sales Orders for less than five thousand dollars ($5000) must be paid in full at time of order. Sales Orders over five thousand dollars ($5000) require a fifty percent (50%) deposit of total order, including freight and taxes with the exception of tubs and special orders which must be paid in full at time of order. The deposit must be maintained at all times. All orders must be paid in full prior to shipping. Waterworks accepts MasterCard, Visa, American Express, Discover, cash, personal, bank checks, money orders and wire transfers. Waterworks is not responsible for wire or returned check fees, duties, taxes and brokerage fees.

Product, tax and freight pricing are subject to change without notice. Upon receipt of deposit, all product prices will be locked in. Taxes and freight charges on orders are estimations only and subject to change upon shipment based on current market conditions. Pricing on product and freight will be honored indefinitely on orders paid in full. All prices payable for products are exclusive of all taxes. You agree to pay all applicable taxes. All refunds will be credited back through the original method of payment used in the original transaction. American Express, MasterCard, Visa, Discover

SHIPPING & DELIVERIES

You must accept delivery of the products within ninety (90) days of the estimated delivery date. If you do not accept delivery within ninety (90) days of the estimated delivery date, you will incur a monthly service fee equal to three percent (3%) of the total open order value, (assuming product availability). The fee will be assessed monthly and will be payable in full prior to shipment. All orders nine (9) months past the estimated delivery date may be subject to cancellation and forfeit of deposit.

The Client must inspect deliveries within five (5) business days of delivery for damages, shortages, finish and color. It is the Client’s responsibility to accept delivery and verify accuracy of the shipment. Any visible damage or shortage must be noted by the Client or the Client’s agent on the freight carrier’s Delivery Documents at the time of delivery. All claims for damage and/or shortage must be reported to the Waterworks Client Service Dept (800-927-2120) within five (5) business days of the delivery. If no report for damages and/or shortages is made to us within five (5) business days of delivery, Waterworks disclaims all responsibility for any damages or shortages. All deliveries are curbside unless otherwise specified; additional charges may be applied for special delivery handling.

Client is responsible for a forty dollars ($40) re-delivery fee on all shipments where Client missed the scheduled appointment with carrier. Client is responsible for a fifty dollars ($50) re-consignment fee on shipments where Client changes the delivery address while the product is in route. Client will be responsible for additional freight charges where failed delivery attempts occurred. Waterworks assumes no liability for direct, indirect, special or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times or in the event of a delivery being delayed, postponed or incorrect. For orders shipping outside the US, client is responsible for all additional fees (duties and taxes).

INSTALLATION

The Client must inspect products before installation. INSTALLATION IS ACCEPTANCE. Waterworks recommends that a licensed professional installer be used for all product installations. The Client must follow the installation guidelines on all Waterworks products where provided. Please refer to the American National Standards Institute and the Tile Council of North America for tile and stone installations. If we have provided you with the name(s) of a professional installer, we have done so solely for your convenience. We do not sell or provide installation services of any kind. Any installers to whom you may have been referred are not part of Waterworks and we are, therefore, unable to warrant or accept responsibility for their work. Waterworks in not responsible or liable for installation, sealing, refinishing, or damages incurred as a result of installation.

RETURNS & CANCELLATIONS

All return authorizations must be requested and arranged through a Waterworks sales consultant. Product, with the exception of our Furnishings line, may not be returned to Waterworks showrooms.

Returns for Online orders may be requested through our Client Services department. Product returns will be accepted within ninety (90) days of Client’s receipt of the order for stock items. Items must be returned within sixty (60) days from the date the return authorization was issued. Failure to do so will result in the return being cancelled and the return request denied. All returned items are charged a twenty percent (20%) return processing fee. Return credit will only be issued based upon receipt and inspection of the product. A refund will not be issued if the product is not in its original condition or packaging. The return processing fee and all applicable shipping charges will be deducted from the Client’s refund amount. Special order products (as noted on the Sales Order), including but not limited to slabs, tile, stone and tubs, are non-cancellable and non-returnable. Any request to cancel stocked product on an order ninety days (90) after the order was placed will be subject to a twenty percent (20%) service and handling fee.

WARRANTY

Waterworks warrants the products solely according to the terms of the warranty notice available on waterworks.com. Such notice sets forth the exclusive warranty for the purchased product(s). EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH OR INCORPORATED BY REFERENCE HEREIN, WATERWORKS DISCLAIMS ALL OTHER WARRANTIES RELATING TO PRODUCTS OR SERVICES, EXPRESS OR IMPLIED, AND EXPRESSLY EXCLUDES ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS AND WARRANTIES AGAINST LATENT DEFECTS. No warranty shall apply to any product which has been modified, repaired or altered, except by Waterworks, or which has not been maintained or applied in accordance with any handling or operating instructions supplied by Waterworks, or which has been subjected to unusual physical or electrical stress, misuse, abuse, negligence or accident.

LIMITATIONS OF LIABILITY

Waterworks shall not be liable for any loss or damage caused by delay in furnishing goods or any other performance under the Sales Order. In no event shall Waterworks be liable for any special, indirect, incidental, or consequential losses or damages, even if Waterworks shall have been advised of the possibility of such loss or damage. In no event shall Waterworks or its affiliates be liable to the Client or any other party in an amount exceeding the net purchase price of the goods actually delivered to and paid for by the Client hereunder, for loss or damage of any kind or nature to persons or property arising out of or in connection with the goods provided under the Sales Order. The foregoing limitation of liability shall apply whether any claim is based upon principles of contract, warranty, or other tort, principles of indemnity or contribution, the failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise. No liability shall result from delay in performance directly or indirectly caused by circumstances beyond the control of the party affected, including, but not limited to Acts of God, fire, explosion, flood, war, acts of or authorized by any government, accident, labor trouble or shortage, inability to obtain material, equipment, or transportation. If, for any reason, we are unable to supply the total demand for specified products, we may distribute available supply among any or all purchasers on such basis as we may deem fair and practical, without liability for any failure of performance which may result there from.

GOVERNING LAW

Any disputes regarding the sale of the products or any matter relating to this document shall be governed by the laws of the State of Connecticut and the parties hereto submit to the exclusive jurisdiction of the courts of the State of Connecticut for any such disputes.

MISCELLANEOUS

The Sales Order and these Terms and Conditions constitute the entire agreement between the parties, and all previous communications, whether oral or written, are hereby superseded, except to the extent that they have been expressly incorporated into the Sales Order. No modification of these Terms and Conditions shall be binding on either party unless in writing and signed by both parties. No modification shall be effected by the acknowledgment or acceptance of Sales Order forms stipulating different conditions. Waiver by either party of any default by the other hereunder shall not be deemed a waiver by such party of any default by the other which may thereafter occur. Any terms proposed by Client in any Sales Order or otherwise which add to, vary from or conflict with the terms herein are hereby deemed to be material alterations and notice of objection to them and rejection of them is hereby given. Any such proposed terms shall be voided and the terms herein shall constitute the complete and exclusive statement of the terms and conditions of the agreement between the parties, subject only to modification by written instrument executed by authorized representatives of both parties. By electronically agreeing to these Terms and Conditions, you are responsible for communicating the enclosed information to all associated parties on the project.

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